1. Who we are
KaizenCo Events (“KaizenCo”, “we”, “us”) is a Zimbabwean events business based in Harare, Zimbabwe. We decide how information provided for our enquiries and bookings is used and act as its data controller.
This policy covers our website and our own handling of enquiries, bookings and event services. Zimbabwe’s Cyber and Data Protection Act and applicable regulations govern this handling. Contact hello@kaizenco.events or +263 788 474 578 about privacy.
2. Information we collect
- Contact information: your name, phone or WhatsApp number, email address and any organisation you represent.
- Event details: the date, venue, event type, guest numbers, requested services, menus, duration and information you choose to share.
- Booking records: correspondence, quotations, agreed instructions, invoices and payment confirmations. Please do not send card numbers, passwords or banking PINs.
- Technical information: hosting and delivery services may receive your IP address, browser information, requested pages and access times when serving and securing the website.
We receive information directly from you, or from an event organiser arranging services on your behalf. Organisers should tell people about this policy and share only information they are authorised to provide.
The quote form sends your details through Cloudflare Workers and Email Service to our enquiry inbox. Required fields are needed to process your request; email and additional notes are optional. You can also contact us by phone, email or WhatsApp.
3. How we use information
We use enquiry and booking details to answer questions, prepare quotes, reserve services, plan delivery and staffing, provide the agreed service, receive payments and resolve concerns.
We also keep records required by law and use relevant information to prevent fraud, protect our systems and handle legal claims. Depending on the purpose, we rely on your consent, steps you ask us to take towards a booking, performance of our agreement, legal duties or legitimate interests where the law permits. We do not sell personal information or use automated systems to make booking decisions with significant effects on you.
4. Dietary needs and children
Please discuss allergies or other sensitive dietary needs with us directly and share only what the culinary team needs to know. Guest names and medical histories are generally unnecessary. Where identifiable health or other sensitive information is needed, we will seek the appropriate written consent or establish another lawful basis before using it.
Our booking channels are intended for adults. An adult organiser should arrange services for events involving children. Please avoid sending children’s personal details. Where these are necessary, a parent or lawful guardian must be involved and the applicable protections for children will apply.
6. Cookies, fonts and external links
We do not currently use advertising pixels or website analytics, or set optional tracking cookies. Hosting and security services may process technical request information to deliver the site and protect it from misuse.
We use Cloudflare Turnstile to protect the enquiry form from spam. Cloudflare processes technical information such as your IP address and browser signals to verify requests. Our enquiry handler does not store submissions in a database or include their contents in application logs; enquiries are delivered to our email inbox. See Cloudflare’s Privacy Policy.
We load Bodoni Moda and Manrope through Google Fonts. Your browser connects to Google to fetch these fonts, which discloses technical request information such as your IP address. See Google’s explanation of font privacy and its Privacy Policy.
Following a WhatsApp, Instagram, TikTok or other external link takes you to a separate service with its own privacy practices. We will update this notice and obtain consent where required before introducing optional tracking.
7. Retention and security
We retain enquiries while responding and following up, and booking records while providing services and dealing with related questions. Accounting records, disputes and legal obligations may require longer retention. Retention depends on the purpose, applicable record-keeping duties and any outstanding claim; information should then be deleted or anonymised when it is no longer needed.
We use reasonable organisational and technical safeguards and limit access to people who need the information. No system is completely secure. If a breach occurs, we will assess it and make the notifications required by law. Please contact us promptly if you suspect misuse of information you have shared with us.
8. Marketing and photographs
An enquiry does not sign you up for promotional messages. We will seek permission where required before sending marketing, and you can ask us to stop at any time using the contact details above. Necessary messages about your booking are separate from marketing.
Booking an event does not automatically authorise us to use identifiable photographs of you or your guests for publicity. We will arrange the appropriate permissions separately, including parental or guardian permission where needed for children. Contact us with a link or description if you have a concern about a photograph we use.
9. Your rights and complaints
You may ask about our use of your information, request access, object to processing, and request correction or deletion of false or misleading information. You can withdraw consent for processing that depends on it and ask us to delete information we no longer need. Legal record-keeping duties or other lawful grounds may limit a request.
Email hello@kaizenco.events with your request. We may need proportionate information to verify your identity and will explain any lawful limit on what we can provide or remove.
You may complain directly to POTRAZ, Zimbabwe’s Data Protection Authority, or seek another remedy available under Zimbabwean law. Contacting us first is welcome but is not a condition of exercising those rights.
10. Updates to this policy
We will update this page when our practices or legal requirements change and revise the date above. Where a change requires additional notice or consent, we will provide or request it. Our Terms of Service explain the conditions for bookings.